![]() I immediately went back and talked to Diana. When we were shown our room, I was so disappointed!! No swim up pool, a horrific view of a vacant lot, and so far in the corner of the property. I was not aware and assumed (my mistake) that it would be similar to other Hilton upgrades and be a better room than what we booked. When we checked in Diana asked if Inwas aware I had been upgraded. We booked a swim up room months in advance and we were very excited to have this amenity. The stay at the Hilton had its highs and lows. If you are looking for a 5 star all inclusive adult only resort with the ability to get out and about and explore, we can recommend this resort very highly.… Thank you also to the Discover team who arranged fantastic excursions for us creating unforgettable memories. We even had a minor injury and had to see the medical team and they too were amazing. The management of this resort clearly have a great approach to hospitality and I imagine the staff are very well looked after given the smiles on all their faces. We were very sad to leave and can't wait to go back. Special mention to Max, Alejandro, Luisa in the entertainment team who made every day so much fun and to Marisol at 24 hr all inclusive and Barefoot who's service and approach to customer relations was exceptional. From start to finish, the staff, the fellow guests, the food, the rooms, the facilities, the entertainment, could not have been better. Two magical weeks in July 2022 at this magical resort. Barcelo Bavaro Palace All Inclusive Resort.Paradisus Princesa Del Mar Resort & Spa.Luxury Beach Resorts in Playa del Carmen.Adults Only and Adult Friendly Hotels in Playa del Carmen.All Inclusive Resorts in Playa del Carmen.All Inclusive Hotels in Playa del Carmen. ![]()
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