It does not affect regular tickets for points, Eurobonus Points + Cash bookings, and Star Alliance Award bookings. This change only affects SAS Bonus tickets. Note that the fee will be charged only on bookings made after February 1st, 2023. It is not possible to pay the fee with EuroBonus points. All non-expired points will then be refunded to the original account, and taxes to the original form of payment. The penalty fee will be charged by payment card at the time cancellation/rebooking. Until when can I change my SAS Bonus ticket?įrom February 1st, 2023, you will be able to cancel or rebook you SAS Bonus ticket until the time of departure. The penalty fee on flights to/from Asia and North America is 75 EUR/750 SEK/750 NOK/525 DKK/75 USD/96 CAD per passengerģ.The penalty fee on Domestic and European flights is 25 EUR/250 SEK/250 NOK/175 DKK/25 USD/32 CAD per passenger.For example, more than half of Bonus tickets on flights to/from North America either get cancelled or rebooked, and this figure is even higher in premium cabins. As there is a limited number of Bonus tickets available on each flight, this creates a problem when cancellation happens close to departure, a problem that has increased since the pandemic. The previous flexible policy on SAS Bonus tickets has resulted in high cancellation and rebooking rates, leading to low availability of these highly valued tickets. 24-hour money back guarantee after booking remains unchanged. For all bookings made from that date onwards, a flat fee per passenger will be charged at the time of cancellation/rebooking, via via My bookings or Customer Service. On February 1st 2023, we are introducing a penalty fee for cancellations and rebookings of SAS Bonus tickets. Temporarily suspended guaranteed seats on fully booked flights for Gold members New Diamond benefit: Free rebooking on day of departure Extra services are non-refundable if you choose to voluntarily rebook to an earlier or later departure, and we cannot guarantee that you will be assigned the same seat as originally booked on your initial flight. Additionally, please note that certain restrictions may apply to special requests involving weapons, animals, special meals, or the need for assistance. Kindly be informed that if your baggage has already been checked in on another flight, we cannot assist you with the rebooking process. The rebooking must be done on the original day of departure and is currently only possible at the SAS airport check-in counters and service points. This means that if you're a Diamond member you can rebook your flight to an earlier or later departure on the day of travel without any additional charges. Your Silver membership just got even better!įree rebooking on day of departure is a new membership benefit available to our EuroBonus Diamond members. Unfortunately, the benefit cannot be used at the airports below due to technical limitations: Austria: Salzburg (SZG), Croatia: Dubrovnik (DBV), Pula (PUY), Zadar (ZAD), Split (SPU), Montenegro: Tivat (TIV). Additionally, please note that certain restrictions may apply to special requests involving weapons, animals or special meals. It's not possible to rebook at the gate, through self-check-in, the SAS app, or on the website via "My bookings." Please note that free rebooking is available from midnight in the time zone of the departure airport. The same-day rebooking applies to all types of tickets and all SAS flights, as long as the new flight is between the same cities as the original booking. Please note that standard ticket rules will apply once the departure time has passed. Free rebooking on day of departure is a new membership benefit available to our EuroBonus Diamond members.
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